FAQs

Please contact us to tell us about any problems or offensive content so we can keep the site working properly. We may remove content if we think it is inappropriate. However, we do not actively monitor the content of or postings on the site.

Do I have to be a York Student or Alumni to be a tutor?

Yes, this service is available to York students and alumni only. A Passport York login is required to search or post ads within the Study Hub database.

What questions might I ask a potential tutor?

It is always a good idea to talk to the person you are thinking of hiring in advance to find out if they are the right fit for you. Some questions you may want to consider are:

  • What background knowledge and experience do you have in this subject area?
  • What grades have you achieved in this subject area? Can you provide a copy of your transcript?
  • Do you have experience in tutoring students with unique learning styles/needs?
  • Do you have any references (i.e. former students, employers)?
  • What is your teaching style? (How does this fit with my learning style?)

How can we both/all understand what we've agreed to?

Whenever money is involved, you should clearly outline the terms and conditions of the service and payment in writing. This ‘estimate of service’ should include the type of service being provided, the length (number of hours per week as well as start and end dates) and rate of pay. Both parties can sign the contract to confirm their agreement. Also remember to have a method of tracking payments, for example, the tutor can provide receipts or sign off on receipt of payment after each session.  We’ve attached a sample here - Sample Tutor Estimate.

How do I know if there is a study group already established for the course I'm in?

First start by searching the Study Hub database by selecting the “study group” group option and selecting the subject of the course (i.e. English). You should then be able to see a list of postings for specific courses within that subject area (i.e. ENG 1001). If a post already exists for the course you are in, you can select it and contact the creator to see if there is availability.

What's the best size for a study group?

There is no perfect size. It all depends on the goals and dynamics of the group. If it is becoming too large, you can decide to break off into smaller subgroups. It is important to keep in mind that people learn differently and study groups offer a shared learning environment that involves both give and take.

Do study groups have to meet in-person?

No, study groups can consist of online communication (e.g. video conferencing, chat group, email) and/or in person meetings. It is up to group members to decide on the format that best suits their needs.

How do I change or delete my ad on the Study Hub listings site?

To make changes to your ad, you will need to log into the Study Hub listings site and select “My account” on the top right hand corner of the page. You can then select “Manage your listings” which will allow you to view, edit and/or delete your posting. Please keep in mind, all postings will be deleted on a yearly basis (in the month of August) to be sure the information on the site stays current.

How do I report inappropriate content in a posting on the Study Hub listings site?

The Study Hub administrators reserve the right to remove inappropriate content published on the site. Please tell us about any problems or offensive content so we can keep the site working properly.  You can send a report to the site administrators by clicking on the red flag located next to the title of the posting. This red flag will allow you to mark the posting as misclassified, duplicated, expired or offensive.

How do I change the username that appears on my StudyHub listing?

The default username that appears on your StudyHub listing will be your Passport York username. Follow these steps to change the name that will appear on your account:

The default username that appears on your StudyHub listing will be your Passport York username. Follow these steps to change the name that will appear on your account:

  1. Log in to the StudyHub listings page with your Passport York username and password.
  2. Select “My Account” in the top right corner of the page.
  3. Select “My Profile”. Here you will be able to type in a new name to appear on your StudyHub ad. You must hit “Update” at the bottom of the page for the change to be saved.

Please be aware that you will still have to log in with your Passport York username and password in order to access the site. This is to ensure that only York students and/or alumni have access to the site.

How do I change the email account that is associated with my StudyHub listing?

The default email when you first sign in to StudyHub will be the email address you have on file with York University. Follow these steps to change the email address associated with your account:

  1. Log in to the StudyHub listings page with your Passport York username and password.
  2. Select “My Account” in the top right corner of the page.
  3. Select “My Profile”and then select “Modify email” which will open a new page that allows you type in a new email address. You must hit “Update” at the bottom of the page for the change to be saved.
  4. An email will be sent to your original email account requesting that you confirm this change. Once you have done this your new email address should be activated.

Please be aware that you will still have to log in with your Passport York username and password in order to access the site. This is to ensure that only York students and/or alumni have access to the site.